TERMS AND CONDITIONS OF OUR SERVICE
1. NEW F-GAS 517/2014 REGULATION IN EUROPE
1-1. The handling/buying of fluorinated gas is now subject to the new F-GAS 517/2014 regulation.
http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32014R0517&from=EN
Continuing to purchase, the customer declares that he is completely aware of the law.
1-2. If the customer has a valid F-GAS license, he can include it during the purchase process, by e-mail or by the form that will be received with the goods.
1-3. In the absence of an F-GAS license, the purchase of fluorinated gas is only possible if the customer declares during the checkout process that the product is intended for activities not included in art. 10 of the CEE law 517/2014 in force. In this case, the customer assumes full legal responsibility for a false declaration.
1-4. We remember to all customers that for the new law we have to keep the sales book with the name/adress of the customers and the quantity purchased. The database is at the disposal of the authorities.
1-5. Examples of activities not included in art.10 of law F-GAS 517/2014: resale, transport, export outside the UE, the first charge of sealed systems (for manufacturers / OEMs), lab tests, ecc.
2. PAYMENTS / VAT / BUYING
2-1. Being our company an intra-Community operator, all prices, orders and payments are already processed without any VAT. Our company reserves the right to ask for VAT if the buyer is not a person who has been entitled to exemption.
2-2. All orders for which payment has been selected by bankwire transfer are considered canceled if no payment is finalized within 5 working days from order date. The customer can make another order or pay later at any time, but the priority on the availability of the goods in this case will be canceled, and the requested total amount will reflect the updated quotation.
2-3. About bankwire payments, we need to verify the payment into our bank account before shipping the goods (it takes about 2 working days since the payment has been made).
2-4. Our company reserves the right to cancel the order and refund the payment if there are prerequisites to believe that the Paypal or the credit card transaction is fraudulent.
3. SHIPPING
3-1. None of our delivery method involves delivery by appointment at fixed times, nor phone calls by the driver.
3-2. Our company is not responsible for delivery delays due to force majeure, fortuitous events, carriers mistakes or temporary unavailability of goods.
3-3. Our company is not responsible for failed delivery due of consignee absent, wrong order address/postal code, name not on the intercom, missing intercom code or similar problems. Moreover, in these cases the customer will have to worry and probably bear the costs of phone calls to the courier express customer service to obtain informations and/or request new delivery attempts.
3-4. Please take care of your order and check your shipping status daily using the tracking number that you received. In case of delivery problems the package will be rejected to sender within 5 days. Then, you will be charged of double shipping fees if you want a new shipping.
3-5. Our company is not responsible for any loss/damage/theft for which you must claim against the carrier. Shipping fees added during checkout process don't include any insurance. However, if you make a formal complaint within 30 days against the carrier and they confirm the mistake, our company may proceed with another shipment.
3-6. Any delivery time notified by our customer service is indicative and shipping costs are not refundable for late delivery.
3-7. Some remote locations (such as Corse, small islands, high mountain villages etc. ) require high shipping costs that our website is not able to calculate automatically. In this case our company reserves the right to request an extra shipping fee and to refund completely the order if the customer refuses to pay it.
3-8. Our company cannot provide additional documentation regarding exports outside the European community and/or maritime/air transport.
4. BILLING
4-1. Billing is intended only for any customer who have properly registered all company data (inlcuding INTRACOM VAT or other fiscal identification number ).
4-2. Local regulations concerning e-commerce do not involve the mandatory issue of the invoice to private customers nor to customers which have not correctly entered all company data during the purchase.
4-3. If you need an invoice for your purchase, be sure to have it few days after the delivery of the goods. If this does not happen, it is recommended to request it directly to our customer service within first 7 days of the month following the purchase.
4-5. No invoice can be made / registered after first 7 days of the month following the purchase if company data haven't been properly provided.
5. WARRANTY
5-1. All items are subject to a 12 months CE warranty.
5-2. Warranty is subject to our laboratory (or our supplier laboratory) audit which determines the nature of the failure.
5-3. Customers have to use their own carrier to send the goods and pay shipping fees at first. If the warranty will be granted we'll refund the shipping costs.
5-4. Warranty concerning net weight of gas is applied exclusively if the seal of the cylinder is intact.
5-5. Warranty on the kits manometer/gauge is applied exclusively if there is no sign of overpressure / high pressure.
5-6. About weight lack (or excess) we give notice that our filling systems work with the standard 2.5% commercial tolerance due to operating temperature variations.
6. GOODS RETURN ( AVAILABLE ONLY TO PRIVATE CUSTOMERS / NOT TO COMPANIES OR COMMERCIAL CUSTOMERS )
6-1. Any private customers can return the goods for refund within 10 days from delivery. We can refund the goods value once we verified that the goods are returned in well condition, not used and with the seals intact. In this case, the customer have to send the goods back with its own carrier.
7. PRECAUTIONS
7-1. Our company is not responsible for any direct and indirect damage caused by goods sold by our company due to misuse, abuse, or use in non-compliance environment.
7-2. About refrigerant gases please observe the precautions listed in safety data sheets.
8. APPEARANCE
8-1. The items appearance may vary from pictures available on the site, while maintaining unchanged technical features.
8-2. Depending on stock availability, small bottles (1/2 Lt) can be provided in the steel or aluminum version without notice.
8-3. All cylinders are new mint unless specifically stated into product details that they are refurbished.
8-4. Refurbished cylinders may have externally signs of wear, scratches or lack of paint.
9. PRIVACY
9-1. All personal informations registered during checkout process (or received by e-mail) are stored in full compliance with current regulations for privacy.
9-2. Customers e-mail will never be entered into databases or third-party advertisers.
9-3. The credit/debit cards data used for payments are NOT stored into our servers. They are managed directly and exclusively by the secure servers of the bank circuits used during the transaction.